Frixynics
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Frixynics’ Customer Service.

We hope our customer service page provides you with the information you need to know in order for you to feel happy to purchase from this shop.  We are happy to help if you require further assistance.  


Payments

Frixynics accepts payments through PayPal at the moment of purchase.


If you wish to purchase using a credit card, you may do so via PayPal without having a PayPal account. If you need assistance with this process, we will be happy to guide you.

Transactions will be cancelled after three days of non-payment. Should you have any problems with the payment process, please contact us and we will try to help.

We reserve the right to refuse a transaction for any reason.


Shipping

Domestic (UK) orders will be shipped free of charge.


International orders, please contact us before making a purchase in order to discuss shipping options and costs.


Expected delivery times:
UK: 3-5 business days.
INTERNATIONAL: 6-15 business days.


Please note that buyers are responsible for any and all duties and customs charges that may be incurred.


Delivery times may vary per Country and during Holiday seasons.  If you have any concerns, please contact us and we will try to help.


Refunds and Exchanges

Every item is hand made with attention and care.  If you are not completely satisfied with your order please contact us within 7 days of receipt and we will refund, exchange or replace your order.  


We will try to assist you where possible.


Please Note: When exchanging or replacing orders the buyer will be responsible for returning items in their original condition as well as return shipping costs.  Any replacement order will be shipped on receipt of the original order.


Contact us if you have any questions regarding our Customer Service and we will get back to you.